Frequently Asked Questions (FAQ) on Exnova

General Questions

What is Exnova?

Exnova is a trading platform that helps you start your journey as a trader. Exnova offer the following instruments:
- CFDs on currency pairs
- CFDs on stocks
- CFDs on commodities
- CFDs on Cryptocurrencies
- CFDs on ETFs
- All-or-Nothing Options
- Digital Options

You can start practicing on a demo account, and then continue trading with real funds. Exnova graphical tools and convenient technical analysis indicators help you make trading decisions.

How much money can I make?

Your success depends on your skills and patience, your chosen trading strategy, and the amount you are able to invest. Exnova recommends watching Exnova training videos first, so you can make more informed transactions. Beginning traders can try out their skills and practice on the practice account.

How much money can I make on the practice account?

You can’t take any profit from transactions you complete on the practice account. You get virtual funds and make virtual transactions. It is intended for training purposes only. To trade using real money, you need to deposit funds into a real account.
 

How do I switch between the practice account and the real account?

To switch between accounts, click your balance in the upper-right corner. Make sure you are in the traderoom. The panel that opens shows all your accounts: your real account and your practice account. Click an account to make it active so you can use it for trading.

How do I top up the practice account?

You can always top up your practice account for free if the balance falls below $10,000. First, you must select this account. Then click the green Deposit button with two arrows in the upper-right corner. A window opens where you can choose which account to top up: the practice account or the real one.

Does Exnova have apps for PC, Android?

Yes, Exnova does! And on computers, the platform responds faster in the application for Mac OS. Why is it faster to trade in the application? The website is slower to update movements on the chart because the browser doesn’t use available WebGL capabilities for maximizing the computer’s video card resources. The application doesn’t have this limitation, so it updates the chart almost instantaneously. Exnova also has apps for Android. You can find and download the applications on the Exnova download page.

If a version of the app is not available for your device, you can still trade using the Exnova website.

What is volatility?

To put it simply, volatility is how much a price changes. With low volatility, changes are insignificant on the chart and the asset might expire at the same level where you opened a position. But when the chart shows high volatility, the assets level fluctuates quickly.
 

What is the minimum and the maximum investment per trade?

The minimum investment amount is $1. The maximum investment amount is $20,000.

Accounts and Verification

How can I secure my account?

To secure your account, use 2-step authentication. Each time you log in to the platform, the system will require you to enter a special code sent to your mail. You can activate the option in the Settings.
 

I cannot confirm my phone number

1. Open the platform using Google Chrome in incognito mode

2. Make sure your phone number is specified accurately

3. Restart your mobile device and make sure your device receives other messages

4. Check whether you have received an SMS or a call with a verification code

If it does not help, please contact Exnova Support Team via LiveChat and provide Exnova specialists with screenshots of an error (if any)

I cannot confirm my email address

1. Open the platform using Google Chrome in incognito mode

2. Clear your browsing data — cache and cookies. To do this, please press CTRL + SHIFT + DELETE, choose the period ALL and then click CLEAN. Afterwards, please restart the page and see if there have been any changes. The complete procedure is described here. You may also try to use another browser or another device.

3. Request a verification e-mail once again.

4. Check your spam folder in your e-mail box.

If it does not help, please contact Exnova Support Team via LiveChat and provide Exnova specialists with the screenshots of an error (if any)

Why were my documents declined?

Please check if:
- your docs are in color
- your docs were issued not earlier than six months ago
- you uploaded full-page copies of your documents
- you covered all the card numbers properly (the photo must show the first six and the last four digits of your card number; the CVV code on the reverse must be covered)
- you uploaded appropriate documents as your ID, such as your passport or driving license

Deposit

How long does it take for the boleto I paid to be credited to my account?

Boletos are processed and credited to your account within 2 business days.

How long does it take for the deposit I made by bank transfer to arrive in my account?

The standard maximum time limit for bank transfers is 2 business days, and it can take less. However, just as some boletos are processed in less time, others may need all the time of the term. The most important thing is to make the transfer on your own account and place a request through the website/app before making the transfer!

Can I deposit using someone else’s account?

No. All deposit funds must belong to you, as well as cards ownership, CPF and other data as outlined in our Terms and Conditions.

Debit and credit cards. Can I deposit with a credit card?

You can use any Mastercard or Maestro (with CVV only) debit or credit card to deposit and withdraw money, except for Electron. The card must be valid and registered in your name, and support international online transactions.
 

How much is the Exnova minimum deposit?

Traders can initiate trading on Exnova with a minimal deposit of $10, giving them the flexibility to add further funds to their trading accounts from this base amount. Once the account is funded, the broker permits traders to engage in trading activities across a spectrum of over 250 assets, with the option to place trades starting at just $1.

Withdrawal

How do I withdraw money on Exnova?

The method you use to withdraw your funds will depend on the method you used to deposit them.

If you deposit funds using an e-wallet, you can only withdraw funds to the same e-wallet account. To withdraw funds, create a withdrawal request on the withdrawal page. Withdrawal requests are processed within 3 business days. If you withdraw funds to a bank card, the payment system and your bank will require additional time to process this transaction.

How long does it take to process the withdrawal on Exnova?

Our team of experts requires a certain period to thoroughly assess and approve each withdrawal request, which typically spans no more than 3 days.

Ensuring your identity is a pivotal step to prevent unauthorized access to your funds and confirm the authenticity of your request.

This is necessary for the security of your funds, along with the verification procedures.

After that, there is a special procedure when you withdraw to a bank card.

You can only withdraw to your bank card the total amount deposited from your bank card within the last 90 days.

We send you the money within the same 3 days, but your bank needs some more time to complete the transaction (to be more precise, the cancellation of your payments to us).

As an alternative, you have the option to seamlessly withdraw all accrued profits to an e-wallet without encountering any constraints and receive your money within 24 hours after we complete your withdrawal request. This is the fastest way to get your money.

Minimum withdrawal on Exnova

When initiating fund withdrawals from your brokerage account, it’s important to consider the minimum withdrawal threshold. Certain brokers have restrictions that prevent traders from withdrawing amounts below this set minimum.

The minimum withdrawal requirement is influenced not solely by the regulations of the Exnova trading platform, but also by the chosen payment method. Generally, the minimum withdrawal benchmark commences at $2. Traders have the flexibility to use electronic wallets, banks, and cards to process withdrawals for amounts starting from $2.

Maximum withdrawal on Exnova

Exnova withdrawal has no maximum limits. So, traders can enjoy withdrawing as many funds as they have in their trading accounts.

Trading

What is the best time to trade for trading?

The best time to trade depends on your trading strategy and other factors. We suggest that you pay attention to the market timetable since the overlap of the American and European trading sessions makes prices more dynamic in currency pairs such as EUR/USD. You should also keep an eye on market news that could affect the movement of your chosen asset. Inexperienced traders who don’t follow the news and don’t understand why prices fluctuate are better off not trading when prices are very dynamic.

What is the minimum investment amount to open a trade?

The minimum investment amount to open a trade on Exnova is $1.
 

What is the profit after the sale and the expected profit?

"Total Investment" shows how much you invested in the trade.

"Expected Profit" shows the possible outcome of the trade if the chart remains at the current level by the time the trade expires.

Profit after Sale: If it is red, it shows how much of your investment you will lose after the trade expires. If it is green, it shows how much profit you will make after the sale.

The Expected Profit and Profit after Sale figures are dynamic. They vary depending on several factors, including the current market situation, the proximity of the expiration time, and the current price of the asset.

Many traders sell when they are not sure if the trade will make them a profit. The selling system gives you the opportunity to minimize your losses.

How does a multiplier work?

In CFD trading, you can use a multiplier that can help you control a position in excess of the amount of money invested in it. Thus, potential returns (as well as risks) will be increased. By investing $100, a trader can obtain returns comparable to an investment of $1,000. However, remember that the same applies to potential losses as they will also be increased several times.

How to use Auto Close settings?

Traders use Stop Loss orders to limit losses for a particular open position. Take Profit works in much the same way, allowing traders to lock in a profit when a certain price level is reached. You can set the parameters as a percentage, amount of money or asset price.